Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
Follow us on Facebook at:
...Service is recruiting on behalf of a well-capitalized, specialty insurance carrier seeking an experienced Senior Human Services Underwriter to manage and grow a profitable book of business within an assigned territory. This position is responsible for underwriting,...
...end of shift Clean equipment used in performance of duties and store properly Clean and store housekeeping cart Clean upholstery Attend in-service and other required meetings Perform other duties as directed III. Education Grade school or equivalent...
Job SummaryThe PPC / Paid Search Manager is responsible for implementing Pay Per Click... ...accounts and aid in the creation of paid search marketing initiatives.Provide oversight, manage,... ...initiatives.~Keep pace with search engine and PPC industry trends and developments....
...lunches, and every five years sabbatical. GRAPHIC DESIGN INTERN [PAID] Are you a talented graphic designer? Do you want to... ...deadlines and adapt to changing client needs Being adept atanimation and video editingis a significant plus TruePoint Communications...
...skills and experience. Are you ready to educate and inspire students in Aston, PA.? If so, our client is looking for Certified ESL Teachers to help enrich the lives of students. If thats you, send your resume in now! Client's Required Qualifications: Bachelor'...